your login details. Your login username is the email address you used for
have forgotten your password, please select the "Forgot your
password?" option on the Sign In page. Complete the information regarding
your registration details and select the "Reset your password"
make sure that your web browser accepts cookies.
website may be undergoing system maintenance. If so, please wait 30 minutes and
are still unable to access your account, you can contact our Customer Service
Department and indicate the problem. We will assign a new password for you and
you can change it once you log in.
2. Can I get a discount if I make a larger order?
the more pieces you purchase, the higher the discount. For example, if you buy
10 pieces, you will obtain a 5% discount. If you are interested in purchasing
more than 10 pieces, we would be happy to provide you with a quote. Please
contact our Sales Department and provide the following information:
product(s) that you are interested in
exact order quantity for each product
special packing instructions, e.g. bulk packing without product boxes
Sales Department will reply to you with a quotation. Please note that the
larger the order, the more postage you will save. For instance, if your order
quantity is 20, the average shipping cost per unit will be much cheaper than if
you just buy one piece.
3. What should I do if I want to add or remove the items in the
sign into your account and select the shopping cart on the top right of the
page. You will be able to view all of the items that are currently in the
shopping cart. If you wish to delete an item from the cart, simply click on the
"Remove" button next to the item. If you wish to change the quantity
for any individual item, simply enter the new amount you want to purchase in
the "Qty" column.
1. What is our payment terms?
bank transfer, WesternUnion,
Alibaba Trade Assurance
2. After making a payment, can I change my billing or shipping
you have placed an order, you should not change your billing or shipping
address information. If you want to make a change, please contact our Customer
as soon as possible during the order processing stage to indicate your request.
If the package has not been dispatched yet, we will be able to ship to the new
address. However, if the package has already been shipped, then the shipping
information will not be able to be changed while the package is in transit.
3. How do I know if my payment has been received?
your payment has been received, we will send you a notification email to inform
you about the order. You can also visit our store and log into your customer
account to check the order status at any time. If we has received payment, the
order status will show "Processing".
4. Do you provide an invoice?
Once we have received an order and payment has been cleared, the invoice will
be sent to you via email.
5. Why am I being asked to "Verify" my payment?
your protection, your order is being processed by our payment verification
team, this is a standard procedure to make sure all transactions made on our
site are authorized and your future purchases will be processed in top
1. How do I change the shipping method?
you have placed an order, the shipping method should not be altered. However,
you can still contact our Customer Service Department. Please do this as soon
as possible during the order processing stage. It may be possible for us to
update the shipping method if you cover any difference incurred in the shipping
2. How do I change my shipping address?
event that you wish to change the shipping address after placing an order,
please contact our Customer Service Department as early as possible during the
order processing stage to indicate your request. If the package has not been
dispatched yet, we will be able to ship to the new address. However, if the
package has already been shipped, then the shipping information will not be
able to be changed while the package is in transit.
3. When will I receive my items after I place an order?
duration depends on the shipping method and the destination country. Delivery
times vary based on the shipping method used. If the package cannot be delivered
on time due to war, flood, typhoon, storm, earthquake, severe weather
conditions, or any other situation which cannot be foreseen or avoided, then
delivery will be postponed. In the event of such delays, we will work on the
issue until there is a positive solution.
4. Do you ship to my country and what are the shipping rates?
ship worldwide. The exact shipping rate varies based on the item weight and the
destination country. We will always suggest the most appropriate shipping
weight for our customers to help to save money. Our goal is always fast and
secure delivery of items to our customers.
5. Why is the shipping cost on some items so expensive?
delivery cost depends on the shipping method that is selected, along with the
shipping time and the destination country. For example, if the shipping cost
between UPS and FedEx is 10 US dollars, our advice is to choose which option
best meets your individual needs, based on price and shipping time.
6. Does the product price include the shipping price?
product price does not include the shipping price. The online ordering system
will generate a shipping quote for your order.
7. How do I know if my items have been shipped or not?
your items have been dispatched, we will send a notification email to your
registered email address. The tracking number is normally available within the
next few days of dispatch and we will update the tracking information on your
8. How do I track my order?
we provide you with the tracking number, you will be able to check the item
delivery status online by accessing the website of the relevant delivery
9. Why is my tracking number invalid?
tracking information normally appears after 2-3 business days following
dispatch. If a tracking number is not searchable after this period of time,
there are several possible causes.
shipping companies have not updated the delivery information on the website
with the most up-to-date status; the tracking code for the package is
incorrect; the parcel has been delivered a long time ago and the information
has expired; some shipping companies will remove the tracking code history.
would advise you to contact our dedicated Customer Service Department and
provide them with your order number. We will contact the shipping company on
your behalf, and you will be updated once there is any further information.
10. If Customs duties are incurred, who is responsible for them?
is a governmental agency responsible for regulating the shipments entering a
specific country or region. All shipments being sent to or from region must
clear Customs first. It is always the buyer's responsibility to clear customs
and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any
other hidden charges.
11. If my items are detained by Customs, who is responsible for
clearance of the items?
items are detained by Customs, the buyer is responsible for clearance of the
12. What if my parcel is seized by Customs?
your items cannot be cleared from the customs, please contact us first. We will
conduct further investigations with the shipping company on your behalf.
13. After payment has cleared, how long do I wait until my order
is sent out?
handling time is 3 business days. This means that your item(s) will generally
be sent out in 3 business days.